Privacy Policy
1. INTRODUCTION
The Pike mobile application (“App”) and accompanying websites located at getpike.com, pike.fyi, and app.getpike.com (collectively, the “Websites”) and any related software or service available on or through the App or Websites (collectively, the App and the Websites and any related interactions you may have with us shall be referred to herein as the “Services”) are operated by Pike LLC and its affiliates (collectively, “Pike”, “we,” “us,” or“ our”). This Privacy Policy explains how we collect, use, and disclose your Personal Information when you access or use the Services.
This Privacy Policy only applies to the Services identified above. Other sites, apps, services, or other online content, including any third-party social media platforms you use to interact with Pike, may have their own separate privacy policies which should be reviewed.
The Services are intended for users 18 years of age or older. If you are not 18 years of age or older, you are NOT permitted to access or use the Services. We do not knowingly solicitor collect the Personal Information of a child under the age of 18. If you learn that anyone younger than 18 years old has unlawfully provided us with Personal Information, please contact us, and we will take steps to delete such information.
2. TERMS OF USE
This Privacy Policy is incorporated into and governed by our Terms of Use.
By accessing the Services and/or submitting your Personal Information to us, you agree to the terms set forth in this Privacy Policy and consent to the collection, use, and disclosure of Personal Information as described herein (including to contact you). IF YOU DO NOT ACCEPT THE TERMS OF THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE SERVICES.
3. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time by posting a modified version of this Privacy Policy and its effective date on this page. Our Privacy Policy’s effective date will always be set forth at the end of the Privacy Policy. Accordingly, you should visit this page periodically to identify and understand any such changes to this Privacy Policy. Any changes will be immediately incorporated into this Privacy Policy and will be prospective only. We will not make any changes that have retroactive effect unless legally required to do so. We will not collect new types of Personal Information beyond what is disclosed in this Privacy Policy without providing you notice prior to the collection of that Personal Information. We will not use your Personal Information for an unexpected purpose beyond what is disclosed in this Privacy Policy without first providing you notice of such change by posting a revised Privacy Policy with a new effective date and, to the extent required under law, obtaining your consent.
By continuing to access or use the Services after a modification, you agree to be bound by the modified Privacy Policy.
4. OUR DATA PROCESSING ACTIVITIES
Information We Collect
We may collect Personal Information when you use our Services or send us inquiries. What is considered “Personal Information” may vary under different privacy laws, but it generally refers to information that, alone or in combination with other data, is reasonably capable of identifying or being associated with an identifiable individual or, in some cases, an individual’s household. Personal Information does not include data that is anonymized or de-identified. Under certain privacy laws, Personal Information also does not include publicly available information. The specific types of Personal Information that we may collect may vary depending on whether you are using our Websites or App or other Services. Other than precise geolocation data, which we collect pursuant to your consent, we do not knowingly collect sensitive Personal Information about you unless you choose to provide such information to us. If you voluntarily choose to provide sensitive Personal Information to us, you hereby consent to us processing this information pursuant to this Privacy Policy.
Please see the following table for further information on the categories of Personal Information that we collect.
Table – Personal Information Categories
Personal Information Categories Service Type Personal Information Sources Identification data (e.g., your name, email address, telephone number(s), gender, and month & year of birth)App & Websites From you directly when you use certain features of the Services including when you: (i) verify your age and create a Pike account with us; (ii) communicate with us; (iii) upload certain content, videos, or photographs containing such identification information; or (iv) sign up or agree to receive commercial or promotional email, direct mail, or SMS/text messages about upcoming promotions or events. You can choose not to be contacted or “opt-out” of further contact or solicitations from Pike by following the instructions in the email we send to you. Pike user ID and login information App & Websites From you directly when you create a Pike Account Social media or other account username and account information App & Websites From you directly when you link your social media or other account (e.g., Google or Apple ID) with your Pike account or share Pike content through other social media sites. Precise geolocation data Please see the Mobile Device Data Collection section below for more information. App & Websites From your use of our App when you (i) first signs up for the App and (ii) when using the Pike app map function, but only upon your express consent. If you do not wish for us to collect your precise geolocation for purposes of providing tailored content to you based on your location, you may use the App manually. Please see the Mobile Device Data Collection section below for more information. User Content Includes any content that you create, including any written content you generate, pictures or videos that you upload to the App, associated meta data (e.g., location and date when a photo was taken or when a comment was posted), and any inferences made based on such content. App & Websites From you directly and from your use of the App User Followers Includes the individual’s followers on the App and other individuals the user communicates with on the App. App & Websites Through your interactions with the App Mobile Device Information Includes information on operating system, hardware, IP address, software versions, browser type, etc. With your consent, Pike may also temporarily access (but not transfer or store) an individual’s mobile address book contacts and/or photos stored on the individual’s phone App & Websites Through your interactions with the App and, with respect to your address book contacts and photos, with your express consent Please see the Mobile Device Data Collection section below for more information. Engagement with User Guides Includes the individual’s interactions with Pike and other user generated content on the App, such as posted comments and communications made on the App, bookmarked pages, shared content, feedback on content (e.g., “likes” or “not interested”), and any inferences made based on such interactions. App & Websites Through your interactions with the App Usage data Includes information about how you use and/or interact with our Services, including content the user views, videos watched, links clicked, communications you make through our chat function, etc. Please see our Cookie and Online Tracking and Mobile Device Data Collection sections below for more information. App & Websites Through your interactions with us and/or our Services
Use Of Your Information
We may use your Personal Information for the following purposes:
• To contact you regarding the Services;
• To process your questions and requests;
• To provide the Services to you;
• To track and analyze usage in connection with our Services;
• For internal research and marketing purposes including to administer contests, promotions, surveys, or other features for the Services;
• To better respond to your individual needs including providing personalized content/guides based on your location and interests;
• To improve the Services;
• To improve customer service and personalize your experience when using the Services;
• To send periodic news and updates pertaining to Pike;
• To generate new Pike content from user generated content;
• To create behavioral patterns based on your interaction with the Services and the content you create which are used (i) to provide customized content and services to our users and(ii) to create anonymized and aggregated customer segments and trends reports(that do not identify our users) which are shared with third parties who provide relevant advertisements and/or offer relevant products and services on our App and Websites;
• To disclose a potential buyer as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate organization, stock sale or other change in control;
• To protect our rights or property or the security or integrity of our Services;
• To enforce our Terms of Use or other applicable agreements or policies;
• To verify your identity;
• To monitor, investigate, detect, and prevent fraud, security breaches and other potentially prohibited or illegal activities;
• To comply with applicable law, regulation, legal process, or governmental request; and
• For any other purpose disclosed to you or to which you consent.
To the extent permitted by law, we reserve the right to contact you at any time to provide information, respond to questions or provide notification of any changes to our Services or policies.
Disclosure Of Your Information
We may use third party providers to process and store your Personal Information in United States. While we take measures to ensure protection of your Personal Information, governments, courts, law enforcement or regulatory agencies in another country may be able to obtain disclosure of information through the laws of such country. We may disclose your Personal Information as follows:
• With our affiliates for the purposes described above;
• With third parties to provide, maintain, and improve our Services including service providers who access Personal Information about you to perform Services on our behalf such as, for example, website, app, and chat design/management, and IT maintenance and support and data storage;
• With law enforcement and judicial and regulatory authorities, when permitted or required by law, such as in response to a subpoena or other legal process or governmental request or to meet legal obligations, including but not limited to disclosures pursuant to regulatory reporting requirements;
• To an entity buying all or substantially all of Pike’s assets or ownership interests, subject to an appropriate non-disclosure agreement;
• To third party data analytics and social media providers, advertisers, and other business partners to provide relevant advertisements and to offer goods and/or services to you;
• To third parties when we believe disclosure is reasonably necessary to (i) enforce or comply with our Terms of Use or other applicable agreements or policies, (ii) to protect our rights or property, or security or integrity of our Services, or (iii) to protect us, our users, or the public from harm or potentially prohibited or illegal activities; and
• To other third parties with your consent where required by applicable law.
For the avoidance of doubt, if you use our chat function your chat communications with us and/or other users may be accessible by our service providers to manage the chat function. By using the chat function, you consent to such third-party access.
5. COOKIES AND ONLINE TRACKING
A cookie is a data file transferred to your device that allows us to maintain your unique preferences when visiting and navigating our Websites. Log file information is automatically reported by your browser or mobile device each time you access the Services. When you use our Services, our servers automatically record certain log file information such as your browser type, IP address, pages viewed, and other such information. We use cookies and similar technologies to improve usability of our Services, log you into Services, to save your preferences, personalize content you see, for statistical and analytical purposes and to provide targeted advertising that may be of interest to you.
Please see the below table for further information on the cookies we use on our Websites.
Table – Cookies:
Cookie NameSourcePurposeExpirationcsrftokenPike App ServerCSRF Spoof Protection1 Year_pk_ses*MatomoWebsite Analytics8 Hours_pk_id*MatomoWebsite Analytics1 Year_ga_*Google AnalyticsWebsite Analytics1 Year_gaGoogle AnalyticsWebsite Analytics1 Year
General Browser Privacy Settings
You can choose how cookies and similar technologies are handled by your device through your browser settings. If you are concerned about the use of cookies or similar technologies, you can block, disable and/or clear them using your browser. If you choose to block or disable cookies or similar technologies, the Websites may not function properly, and certain features may not be available.
You may change your browser’s cookie settings to block/disable cookies by going to the browser settings page (see Chrome, Safari, Firefox, & Edge ). If you are using any other web browser, please visit your browser’s official support documents.
Plugins
A plugin is a small piece of software that adds specific functionality or content to a website or mobile application. Common types of plugins are used to help websites function such as running animation, videos, open Adobe pdfs., print documents, and customized website fonts and images.Websites may also have a ‘social media plugin’, which allows a website user to connect to an organization’s social media page directly from the organization’s website. If the user has a social media account, the user may be able to interact with their social media account on websites they visit. For example, the social media account user may be able to ‘like’ or ‘share’ content on a website which then may be shared on the social media page. When using social media plugins, certain information about website users may be collected and shared with the third-party social media provider.
On our Websites and App, we use the social media plugins in the table below. You may opt out of having information shared with social media companies by following the directions noted in the table below.
Table – Social Media Plugins:
Third Party Plugin Source / Data Recipient How to Manage Privacy Settings More Information Meta (Facebook)Go to interest based ads settings or Meta privacy center Meta’s Privacy Policy and Cookies Policy Meta (Instagram)Go to managing your privacy settings or Meta privacy center"X (formerly Twitter)"Go to privacy settings X Privacy Policy LinkedInGo to manage your account and privacy settings LinkedIn Privacy Policy and Cookie Policy PinterestGo to manage your privacy and data settings and personalized ads settings Pinterest Privacy Policy and Cookies Policy YouTubeGo to YouTube privacy controls YouTube Privacy Guidelines and Google Privacy Policy SnapchatGo to Snapchat privacy settings guidance page Snap Inc. Privacy Policy
Tracking Pixels /SDKsA tracking pixel is a tiny invisible image embedded within a website that can be used to gather information about your device and browser. A software development kit (SDK) is a piece of code that can be used to gather information about your mobile device. Such device information may include your IP addressor meta data derived from your IP address, along with information about your activity while on a website such as:
i. which pages you viewed, and the length of time you spent on a particular page;
ii. what ads, videos, or third-party links you clicked on while using our Websites and/or App;
iii. particular websites you have visited prior to or after visiting our Websites,
iv. your approximate age, gender, interests, and preferred language; and
v. your general location (city, state, and country) (based on IP address) (collectively, “Pixel Information”).
This Pixel Information is then used by us for purposes of: (i) providing personalized location- based content on our App; (ii) analyzing your interactions with the Services in order to maximize your experience with the Services and help us improve the content and provision of the Services; and (iii) for our own advertising and marketing purposes. We may further share your Pixel Information with other third parties, including social media providers, advertisers, and other business partners, for online behavioral advertising purposes. Please see our Online Behavioral Advertising section below for further information. A tracking pixel can also be used on emails to help track the success of our email communications to you by seeing when you opened our email and/or clicked on any email embedded links.
On our Websites and App, we use the tracking pixels in the Table below. You may opt out of being tracked through these tracking pixels by following the directions noted in the table below.
Table – Pixels
Third Party Pixel Source / Data Recipient How to Manage Privacy Settings More Information Meta (Facebook & Instagram)See the Social Media Plugins Table above. Google Go to Google Analytics Opt-out Browser Add-on to opt out of being tracked via Google Analytics. See the Google Analytics section below for more information. Google Privacy Policy Matomo See the “Opt-out of website tracking” section of the Matomo Privacy Policy and un-check the “opt out” box.Matomo Privacy Policy
Google AnalyticsOur Websites and App use Google Analytics, a web analytics service provided by Google Inc. (“Google”), that uses tracking technologies to analyze your use of and interaction with our Websites and App. Information that Google may collect for this purpose may include page views, scrolls, videos, or links that were clicked, a unique client ID attributable to your device and browser information, your approximate age, gender, interests, language settings on your device or browser, and approximate location metadata derived from your IP address (city, state, and country)(collectively, “Google Analytics Data”). Google Analytics Data is transmitted to and stored on a Google server in the United States where it analyzed for purposes of generating reports on traffic patterns on webpages and/or posted content when using our Services (“Google Analytics Report”). Google provides us with the Google Analytics Reports so that we may tailor our Websites and/or App to accommodate the needs of our users. Google may also transfer Google Analytics Data and Google Analytics Reports to third parties, if required by law or if third parties process such information on behalf of Google. A general overview of Google’s data privacy practices for Google Analytics and how to opt out may be found in the Pixel Table above.
6. MOBILE DEVICEDATA COLLECTION
If you access our Services through our App, we may collect the following Personal Information about you: your device identifier, your mobile device’s operating system type, your mobile carrier, and your geolocation (your location while you are using the App) (see below for further details). Depending on how you interact with our App, we may also collect additional information that you provide to us including contact information, log in credentials, our App items that you add to your “favorites” and/or“ interests” lists, any posts, or communications you make on our App, and your browsing/activity within and when using the App. We may also access your contacts list and photos on your mobile device for the purpose of inviting your friends to our App and/or when you choose to post photos on our App, but only if you provide your consent.
In order to provide customized content/guides to you pursuant to the Services we use GPS technology (or other similar technology) to collect your precise geolocation data when you first log into the App and thereafter when you use the location map function within the App, but only if you provide your consent. If you consent to the collection of your precise geolocation information, we may display a location map with relevant advertisements based on your location and any inferences made from such location.
We may also provide anonymized and aggregated customer segment data across our users that are derived from your general location based on your interests at the city, state, or country level (e.g., Brooklyn) to our third-party partners for purposes of offering relevant goods or services to our users on the App and Websites. We will not share precise geolocation data with third parties for advertising purposes.
If you do not want us to use your location for the purposes set forth above, you should turn off the location services located in your account settings or in your mobile phone settings and/or within the App. To opt out of certain data collection and sharing through the App please go to your mobile device settings and follow the instructions for your particular device (See instructions for Apple &Android). To opt out of targeted ads while using the App, you can also opt out using the Digital Advertising Alliance’s free mobile application App Choices for each device you use.
Standard data and other fees may be charged by your mobile phone carrier when using the App, so please be aware of such fees.
7. ONLINE BEHAVIORAL ADVERTISING
We may tailor advertisements that are sent to you based on information that gives us a sense of what interests you, such as information collected from your activity and/or created content on the Websites or App as well as your activity on other third-party websites and/or your responses to our promotional emails. We share this information with third party advertisers, social media providers, and other business partners so that they use this information to:
• Leverage users’ interests, viewing behaviors and interactions to deliver relevant ads tailored to their business goals;
• Serve ads to people on our App and Websites who are actively searching for products and services, right at that very moment and based on their general geo-location at the city, state, and country level only (precise geolocation data is not used nor shared with social media providers, advertisers, or business partners for advertising purposes);
• Track visitor actions, create audience segments or lookalikes, re-engage previous site visitors, and find new customers;
• Monitor and measure web and app conversions from their campaigns on the Pike Websites and App; and
• Use web attribution and activity to track return on ad spend, track conversions, evaluate the effectiveness of the digital ads you receive, analyze key advertising metrics, and gain insights on the performance of their ads in general.
To opt out of tracking for online behavioral advertising purposes please see the Cookies and Online Tracking section. You can also opt out by clicking the “Do Not Sell or Share my Personal Information” button on our website and filling out the online form. To learn more about other ways to possibly opt-out of certain kinds of tracking that occur when you browse the internet and lead to targeted advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website.
Please note that options you select are browser- and device-specific, and there is no guarantee that these industry-provided opt-out tools will prevent all targeted advertising. As previously described in this Privacy Policy, third parties may collect or receive information through the Services. Since it is possible that some of these third parties may respond differently than us to “do not track” requests, you should consult the applicable privacy policies of those third parties for further information.
8. RETENTION OF YOUR INFORMATION
We retain Personal Information only as long as necessary to fulfill the purpose(s) for which such information was collected or to fulfill other legitimate purposes such as ensuring security of our data and systems, complying with our legal obligations, complying with tax, audit, or other books and record policies, resolving disputes, and conducting internal investigations, and enforcing our agreements or other legal rights. Due to the different purposes for retaining your Personal Information, the actual retention timeframes may vary depending on the type of Personal Information we collect from you. Please see the Table below further describing our data retention timeframes or the methodology we use to determine how long we retain Personal Information. If we determine that your Personal Information is no longer needed for the purposes described above, it will be deleted or anonymized so that it can no longer be attributed to you. Please note that residual copies of your Personal Information may be removed from backup systems subject to our backup data retention schedule. You may request deletion of your account by going to the account settings of the App and clicking, “Delete my account.”
WE ARE NOT RESPONSIBLE FOR DELETING THE PERSONAL INFORMATION AND OTHER NON- IDENTIFYING INFORMATION YOU CHOOSE TO POST IN ANY PUBLICLY ACCESSIBLE AREA OF THE SERVICES.
Table – Data Retention Timeframes
Personal Information Categories Data Retention Timeframe / Methodology Identification data. Data is stored until it's no longer needed to provide services, or until an account is deleted. Pike user ID and login information. Data is stored until it's no longer needed to provide services, or until an account is deleted. Social media or other account username and account information. Data is stored until it's no longer needed to provide services, or until an account is deleted. Precise geolocation data. Data is stored until it's no longer needed to provide services, or until an account is deleted. User content Data is stored until it's no longer needed to provide services, or until an account is deleted. User followers Data is stored until it's no longer needed to provide services, or until an account is deleted. Mobile device information Data is stored until it's no longer needed to provide services, or until an account is deleted. Engagement with user guides Data is stored until it's no longer needed to provide services, or until an account is deleted. App/Websites usage data Data is stored until it's no longer needed to provide services, or until an account is deleted.
We use security safeguards appropriate to the size, complexity, nature and scope of our activities and the sensitivity of the information to address the risk of loss, misuse, alteration, or unauthorized disclosure of Personal Information under our control. While we have employed security technologies and procedures to assist in safeguarding your Personal Information, no system or network can be guaranteed to be 100% secure, and we cannot guarantee that the information you send over the internet is fully secure. You should exercise discretion in what information you disclose and/or transmit through our Services. The transmitted information may be intercepted by others before it reaches us. If you are concerned about sending information to us over the internet, please send the information by mail or call us to make other arrangements. We are not responsible for the security of information transmitted online. Likewise, when you click on third-party links from our Services, we cannot control the security measures used on such third-party sites or applications. If you have an account with us, you are responsible for maintaining the secrecy of your log in credentials and account information, and for controlling access to your email account and any electronic communications from us.
10. LINKS We may permit certain third parties (including social media services, external websites, and/or external mobile applications) to link to our Services, and the Services may contain links to third- party sites or applications. We are not responsible for the privacy policies or practices of such third parties, including their level of data sharing with other third parties. When linking to a third- party website or mobile application or using a particular internet browser service, you should first read the privacy policy of such third-party website, mobile application, or internet browser.
11. PRIVACY RIGHTS
Depending on where you reside, you may have certain rights or choices that allow you to make requests with respect to your Personal Information including (subject to applicable legal exceptions) rights or choices to:
• Obtain details about how we collect, use, and share your Personal Information;
• Access a copy of your Personal Information;
• Delete your Personal Information (unless an exception under law applies);
• Correct your Personal Information;
• Opt-out of the sale of your Personal Information or sharing for targeted advertising purposes based on your browsing behavior before and after you visit or use the Services;
• Opt-out of any processing of your Personal Information for the purposes of creating a profile based on your interests or behavior which is used in such a way that would produce legal ramifications or similarly significant real-world effects on you;
• Opt-out of any automated decision-making activities made with respect to your Personal Information (if applicable);
• Limit processing of your sensitive Personal Information for purposes of inferring characteristics about you;
• Submit an appeal to a regulatory authority if we reject your request; and/or
• Not have discriminatory action taken against you for exercising your rights.
12. HOW TO SUBMIT A PRIVACY REQUEST
If you would like to exercise any of the rights described in the Privacy Rights section above(“Privacy Request”), please contact us or fill out our online request form. We will not discriminate against you for exercising your rights under applicable privacy laws. Further details on the steps needed to process your Privacy Request are detailed below.
Step 1: Verifying your Request.
Before we can fulfill your Privacy Request, we need to(i) verify your identity or your authority to make the request(if you are submitting a Privacy Request as an agent) and (ii) confirm that thePersonal Information you are requesting belongs to you. If you have a password-protected account with us, we may use our existing authentication procedures to verify your identity, however, you are not required to have an account with us to make a Privacy Request. For most other requests, we will ask you to provide information that matches at least two pieces of Personal Information we store about you before responding to your Privacy Request. If you would like to request specific pieces Personal Information that we have collected, or if you would like us to delete highly sensitive Personal Information, you will need to match at least three pieces of information we store about you, and you must provide a signed declaration under penalty of perjury that you are the consumer whose Personal Information you are requesting. We may refuse any request made regarding collected Personal Information if we are unable to verify the identity of the person making the request or if we cannot authenticate the legitimacy of the request using commercially reasonable efforts. Under such circumstances, we may follow up with you for additional information as reasonably necessary to authenticate your request. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Authorized Agents
You may grant an authorized agent written permission to submit Privacy Requests, but we may deny authorized agent requests if we are unable to verify your identity directly as the subject of the Personal Information at issue. To verify a request from an authorized agent, we may require proof that you gave the authorized agent signed permission to submit the Privacy Request, such as by requiring you to directly confirm with us that you provided permission for the authorized agent to submit your request, and/or we may ask you to verify your identity directly with us.
Step 2: Responding to your Request. After verifying your identity, we will respond to your request by either fulfilling your request or explaining why we are denying your request. The timeframe in which we respond will vary based on the applicable law where you reside. If we deny your request, you may have the option under applicable law to appeal this decision by contacting us using the contact methods described above. If you are concerned with the result of your appeal, you may have the right to contact your State Attorney General or applicable data protection supervisory authority.
Deletion Requests
Please note that for deletion requests, any removal of content by us does not ensure or guarantee complete or comprehensive removal in all places. The content may have been shared or reposted by other parties who act outside of any business relationship with us or may not cooperate with our request for them to delete your Personal Information. Federal or state law also may require maintenance of the content or information. We will do our best to accommodate your request, but we cannot guarantee we can remove all Personal Information from the specified uses. Therefore, please be as specific as possible in your request. If the request relates to information that we need to make the Services function properly for you, you may not be able to use the Services properly moving forward. We reserve the right to maintain proper business records as required by law, or for otherwise legitimate business purposes to the extent permitted bylaw, even if such records contain your Personal Information.
Opt-Out Requests
As discussed in the Privacy Rights section above, you may have the right to opt out of certain uses or disclosures of your Personal Information. To exercise these rights please send an email to support@getpike.com with a subject ‘Do Not Sell or Share my Personal Information’. In the message include the words Opt-Out, along with your username / handle for the account that you want this change to be applied.
13. CALIFORNIA PRIVACYRIGHTS
Individuals who are residents of California may have additional rights under California law. Please see the CCPA Addendum below for further information on how we process your Personal Information and your rights under California law.
14. RESIDENTS OUTSIDE OF THE UNITED STATES
Individuals who reside outside of the United States may have additional privacy protections under applicable law. For further information, please see our International Addendum.
15. ACCOUNT DELETION
To request deletion of your PIKE account and its associated data, you can either access the “Delete Account” option within the PIKE app settings, or by submitting the following request form. (https://forms.gle/y7cUchVJiwLkfzmK8)
Upon account deletion, we will permanently delete your personal information, and any other data associated with your account, except for data that we are legally required to retain.
16. CONTACT INFORMATION
If you wish to access, correct, or update any Personal Information that you have provided in connection with the Services, please make a request using the contact information below. If you have any questions about this Privacy Policy or your dealings with Pike, please feel free to contact us at:
Pike Compliance Manager
34 Audrey Ave.
Suite #3
Oyster Bay, New York 11771
Pike Effective – March 24, 2025
Privacy Addendum for Individuals Residing Outside of the United States (“International Addendum”)
Applicable Laws: Laws that are applicable to you may vary based on where you reside. Such laws may include REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive95/46/EC (General Data Protection Regulation) and any underlying laws and regulations promulgated by European Union Member States (“GDPR”), the Data Protection Act 2018 (“UK GDPR”), the Swiss Federal Act on Data Protection (“FADP”), and the Personal Information Protection and Electronic Documents Act (“PIPEDA”).
Who is the Data Controller: Pike LLC
Legal Bases of Processing We Rely on to Process Your Personal Information: Table – Legal Bases for Personal Information
Legal Basis Personal Information Pursuant to your consent Precise geolocation data, Mobile Device Information (address book and photos), email address or phone number for purposes of sending promotional email and text messages, and any other categories of Personal Information listed in the Categories of Personal Information Table where another legal basis of processing cannot be utilized. For the performance of a contract to which you are a party All categories of Personal Information listed in the Categories of Personal Information Table To comply with a legal obligation For purposes of our legitimate interests (provided that our interests do not override your interests or fundamental rights and freedoms)Identification data, social media or other account username and account information, user content, user followers, engagement with user guides, App/Website Usage data
Table 2 – Legal Bases for Sensitive Personal Information
Legal Basis Sensitive Personal Information Pursuant to your consent Precise geolocation data
What are My Rights:
Under these laws, you have the following rights:
• Know how my Personal Information is being processed / the legal basis of processing
• Know whether any automated decisions using artificial intelligence/profiling were made about me;
• Access a copy of my Personal Information;
• Delete my Personal Information (subject to applicable legal exceptions);
• Restrict the processing of my Personal Information (in certain circumstances);
• Consent to certain processing activities and to withdraw consent;
• Have my Personal Information available to me in a portable format;
• Complain to my applicable ‘Regulatory Authority’ (see contact details below)
• Right to not have discriminatory action taken against me for exercising my rights
International Personal Information Transfers
To fulfill the purposes described in Our Data Processing Activities in our main Privacy Policy we will (i) collect and store your Personal Information in the United States and (ii) share your Personal Information with entities located in jurisdictions that may not afford the same level of privacy protections as the country were you currently reside. When we transfer your Personal Information to entities in other countries, we implement contractual safeguards that are intended to protect your Personal Information as required under applicable law. By using the Services, you consent to the collection and storage of your Personal Information in the United States.
How to Exercise My Rights
Please see ‘How to Submit a Privacy Request’ in the main Privacy Policy.
Regulatory Authority Contact Information:
Canada: Office of the PrivacyCommissioner of Canada
EU: please select the applicable Supervisory Authority of the Member State in which you reside.
UK: UK Information Commissioner’s Office
Switzerland: Data Protection and Information Commissioner
ANNUAL PRIVACY POLICY FOR CALIFORNIA RESIDENTS (“CCPA ADDENDUM”)
Effective as of: March 8 2024
INTRODUCTION
This ANNUAL PRIVACY POLICY FOR CALIFORNIA RESIDENTS (“California Notice”) supplements the information contained in the main Privacy Policy applicable to thePike App ("App"), the getpike.com, pike.fyi, and app.getpike.com websites (collectively “Websites”), and any related software or service available on the App or Websites (collectively, the App and the Websites shall be referred to herein as the “Services”) operated by Pike LLC and its affiliates (collectively, “Pike”, “we,” “us,” or “our”)and applies solely to individuals who reside in the State of California (“consumers” or “you”). This California Notice sets out how we use and protect any Personal Information you may have provided to us through your use of the Services, by computer or mobile device, social media, by phone via text message, in writing or otherwise. We adopt this California Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”), its implementing regulations, and other applicable California privacy laws.
This California Notice explains how we collect, use, share, and store your “Personal Information” (as defined under the CCPA) in the past 12 months, and how you may exercise certain rights you have in connection with your privacy and Personal Information.
The categories of Personal Information under the CCPA are enumerated in the table below.
Category Examples A. Identifiers A name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account username, screen name, password, or other similar identifiers B. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))A name, signature, address, telephone number, education or employment history, bank account number, credit card number, debit card number, or any other financial information C. Protected classification characteristics under California/federal lawAge (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran, or military status D. Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies F. Internet or other similar network activity Browsing history, search history, information on a consumer’s interaction with a website, video, application, or advertisement, including user generated contentG. Geolocation data Physical location or movements H. Sensory data Audio, electronic, visual, thermal, olfactory, or similar information. Professional / employment information Current or past job history or performance evaluations. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99) (FERPA))Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Inferences drawn from other Personal Information Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Sensitive Personal Information(1) social security, driver’s license, state ID card, or passport number (2) account log-in, financial account, debit card/credit card number in combination with any required security or access code, password, or credentials allowing account access (3) precise geolocation (within a radius of 1,850 feet) (4) racial or ethnic origin, religious or philosophical beliefs, or union membership (5) contents of mail, email, and text messages (unless we are the intended recipient) (6) genetic and health data (7) biometric information for identification purposes (8) sex life or sexual orientation
Under California law, Personal Information is generally defined as information that, by itself or in combination with other information, identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer or household. Any Personal Information that we collect will be treated as set forth below and/or in our main Privacy Policy.
CONTACT INFORMATION
If you believe there has been some violation of this California Notice, if you believe that Personal Information you supplied to us has been compromised or inappropriately accessed, or if you have any questions about this California Notice, please contact us.
If you do not agree to the collection and use of your Personal Information as described in this California Notice or in our main Privacy Policy, please do not provide us with any information and cease using the Services.
PERSONAL INFORMATION COLLECTION AND DISCLOSURES
A requirement under the CCPA is to provide California residents with information on our data collection, use, disclosure, and retention(“processing“) activities related to Personal Information in the preceding 12 months.
Categories of Personal Information Collected, Their Sources and Purpose
The charts below describe (i) the categories of Personal Information we collected over the past 12 months, including the sources from which we obtained the Personal Information and the purposes for such data collection and use and (ii) the categories of third parties we shared Personal Information with in the last 12months and the purposes of such sharing. Please note that not all categories or specific types of Personal Information described below will be collected or processed for every individual and our data collection practices may vary based on the nature of your relationship with us and what information you choose to provide to us.
Category Do We Collect Source and Purpose Types of Recipients and Our Purpose for Sharing the Information. Identifiers YES Please see the Personal Information Categories Table above for sources from which we obtained Personal Information and the “Use of your Information” section in the main Privacy Policy for a description of the purposes for data processing. Please see the “Disclosure of You Information” section in the main Privacy Policy above. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))YES Please see the Personal Information Categories Table above for sources from which we obtained Personal Information and the “Use of your Information” section in the main Privacy Policy for a description of the purposes for data processing. Please see the “Disclosure of You Information” section in the main Privacy Policy above. Protected classification characteristics under California/federal law YES (age)Please see the Personal Information Categories Table above for sources from which we obtained Personal Information and the “Use of your Information” section in the main Privacy Policy for a description of the purposes for data processing. Please see the “Disclosure of You Information” section in the main Privacy Policy above. Commercial information NO We do Not Collect We do Not Collect. Internet or other similar network activity YES Please see the Personal Information Categories Table above for sources from which we obtained Personal Information and the “Use of your Information” section in the main Privacy Policy for a description of the purposes for data processing. Please see the “Disclosure of You Information” section in the main Privacy Policy above.G. Geolocation data YES Please see the Personal Information Categories Table above for sources from which we obtained Personal Information and the “Use of your Information” section in the main Privacy Policy for a description of the purposes for data processing. Please see the “Disclosure of You Information” section in the main Privacy Policy above.H. Sensory data YES Please see the Personal Information Categories Table above for sources from which we obtained Personal Information and the “Use of your Information” section in the main Privacy Policy for a description of the purposes for data processing. Please see the “Disclosure of You Information” section in the main Privacy Policy above.I. Professional / employment information NO We do Not Collect We do Not CollectJ. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99) (FERPA))NO We do Not Collect We do Not CollectK. Inferences drawn from other Personal Information YES Please see the Personal Information Categories Table above for sources from which we obtained Personal Information and the “Use of your Information” section in the main Privacy Policy for a description of the purposes for data processing. Please see the “Disclosure of You Information” section in the main Privacy Policy above.L. Sensitive Information YES (precise geolocation data)Please see the Personal Information Categories Table above for sources from which we obtained Personal Information and the “Use of your Information” section in the main Privacy Policy for a description of the purposes for data processing. Please see the “Disclosure of You Information” section in the main Privacy Policy above.
PRIVACY STATEMENTS
Data Retention Period
Over the past 12 months we have retained your Personal Information in accordance with the retention timeframes noted in the“Retention of Your Information“ section in our main Privacy Policy.
Selling and/or Sharing Your Personal Information
Over the past 12 months, we “Sold” and/or“ Shared” your Personal Information, as such terms are defined under the CCPA. To exercise your opt out rights please click on our ‘Do Not Sell or Share My Personal Information‘ button and fill out our webform to exercise your rights.
Selling and/or Sharing Personal Information of Minors
Over the past 12 months, we did not knowingly Sell or Share the Personal Information of minors under the age of 16 years old.
Sensitive Personal Information Processing Activities
Over the past 12months, we did not use your sensitive Personal Information to infer characteristics about you (i.e., profiling) for a purpose that would grant you a right to limit such sharing. Inferences obtained from your precise geolocation data were only used by us to provide the Services to you.
Profling / Automated Decision making Activities
Over the past 12 months, we did conduct profiling activities about you based on your Personal Information for a purpose that would grant you the right to opt out of such use of your Personal Information. To exercise your right to opt out of such processing please please click on our ‘Do Not Sell or Share My Personal Information‘ button and fill out our webform to exercise your rights.
California Notice of Financial Incentive
Over the past 12 months, we have not provided any financial incentives with respect to the collection of your Personal Information.
YOUR RIGHTS AND CHOICES
The CCPA provides California consumers with specific rights regarding their Personal Information which are further described in the “Privacy Rights” section of the main Privacy Policy. If you would like to exercise any of the above rights, please see ‘How to Submit a Privacy Request’ section in the main Privacy Policy. Please note that in certain instances we may be able to reject your request to the extent permitted under the CCPA.
OTHER CALIFORNIA PRIVACY LAWS
Shine the Light
Pursuant to Section1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of Personal Information the business shares with third parties for those third parties' direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by contacting us.
Do Not Track
Some browsers also have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently honor “do not track” / “global privacy control” signals.
Regulatory Authority Contact Information:
California Privacy Protection Agency
California Attorney General